Provide more information if you want help. I am done responding to posts without information. Look around, we (Team Ulysses) have made many replies requesting information when people have problems. I'm sick of asking. Provide all info you can if you want a response.
Want to know what info you should reply with, take a look around at the other support topics for what we ask, and use some common sense. Read all instructions, double check you did each step, then come back with as much relavent information as you can.
Untill you do this, you will recieve no help from me.