Neolite, seriously. We're not being mean. We tire of answering the same questions regarding access from people who say they've followed the directions, but haven't.
One FAQ in particular regarding trouble with access has a lie detector.
If you've truly done 'everything' in the FAQs regarding trouble with access, we would know.
You haven't followed every direction.
We can't (and often won't) help you until you truly have followed every direction.
Often, following every step actually fixes it before the lie detector test.