One problem with step 4 is, you have to make sure steps 1-3 were done first (and properly helps)
Everyone seems to be forgetting step 5 also. Difficult to help if only some steps are being done.
We're not so bored with people, we get frustrated because many pick and choose what steps to follow or do.
We know they're not following all of them because #5 is never done 90%+ of the time.
Occasionally, we have people tell us 'oh i tried that and got x error', but, almost never at first.
So, yeah, never bored, just frustrating.